Category Archives: Community Resources

Help Desk email replies sorted to “Promotions”

Bah! Very annoying.

All is not lost! Help is still available.

You have TWO options:

1. Disable Inbox “smart” sorting.

Click on the “Gear” at the top-right of your gmail window, select “Configure inbox”. Uncheck all checkmarks and click “OK”. All mail will be listed together.

2. Teach “smart” sorting which messages should go into “Primary”. (follow these steps…)

Move message context

1. Click on the pesky (but useful!) “Promotions” tab.

2. Find the message you were missing from Help Desk.

3. Click and drag the message over to the “Primary” tab.

(one more step!)

Verify change for future messages

When you see this little pop up, click “Yes” to have future messages from Help Desk go automatically to “Primary”.

Huzzah

Both the message you just received (1) AND future replies (2) from Help Desk (or any member of our team replying though Help Desk) will show up properly in the “Primary” inbox.

Phishing – May 2017

Dana Hall Community,

From Google reports, approximately 1 million Google accounts were affected by yesterday’s phishing attack (~ .1% of their 1 billion users!!!)

Below you’ll find information on what you can do to secure any of your Google accounts including your Dana Hall Google Apps account.

Each user has the ability to run a security health check. This security check is only available to each user/owner of that account. Because of this exclusivity, the Technology Department is unable to run a security check on a user’s account for them.

This check must be done by each user themselves.

To run the Google Security Checkup:
  • Perform a search in Google with the following keywords, “google account security check”
  • Choose the Security Checkup – My Account – Google link as shown above
  • Proceed through the various sections of the checkup. Click Done or Looks Good at the end of each sub-section.
  • The last section is important to review…
  • In this section you’ll see many applications whose access to your Google Apps account was approved by you since your first access to the account.
  • Browse this list, and remove any app you do not want to have access any longer
  • Click Done, and return to the My Account page
Understanding the phishing attack…
The malicious application that was being sent around was called, Google Docs, and had no affiliation with Google whatsoever. Within an hour of the start of the attack, Google was able to deactivate and remove this application automatically from all Google user accounts. This application would have shown up in the last section as an “Approved Application.”
Again, Google removed this application for all it’s users automatically.

Connecting to Dana Hall WiFi on an iOS Device

This will walk you through the process to connect with an iOS device to the WiFi network on campus using your Google Apps account .

Open Settings

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Tap settings from the home screen of your iPad.

Navigate to Wi-Fi menu

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(1) Tap Wi-Fi on the left side to bring up the list of available networks on the right side
(2) Tap “DHS Campus Wireless”

Login using Google Apps account

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After selecting the “DHS Campus Wireless” network you will see a pop-up window asking for a username and passwword.
Enter your Google Apps username and password, which is the same login for GMail.

Accept the Certificate

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Tap Accept when you see the certificate pop-up.

Success!

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If you see (1) the WiFi symbol on the top left corner and (2) “DHS Campus Wireless” listed on the top of the network list then you have connected to the network! Success!

Click here for instructions on how to connect with a Mac

How to Uninstall Mackeeper

MacKeeper is a program which often appears as part of “scareware” ads.  These ads are designed to trick individuals into downloading potentially malicious software.  Scareware ads typically generate pop-up windows that resemble computer system-generated messages indicating the computer is infected with counterfeit antivirus and antispyware software or a first aid utility software.  We would highly recommend you remove MacKeeper from your machine.

One of the best anti-malware software tools available that Dana Hall recommends is Malware Bytes. Download a free Mac OSX version from here.

 

Courtesy of Malwarebytes

Schoology Gradebook Improvements

Tomorrow Schoology will be releasing many new and welcome updates to the gradebook. Some of the new features include:

  • New options for grade column sorting
  • A new and improved design for the gradebook panel
  • More visible incomplete and exemption labels
  • Completely new view menu
  • Shortcut to view individual student submissions

Read Schoology’s blogpost for more information and screenshots that show examples of some of the changes.

Schoology was also kind enough to prepare a detailed step-by-step guide explaining how to work with many of these new features. There’s also more screenshots that provide a good idea of what the new gradebook will look like.

Saving copies of your Google Data

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Step 2 of 3 – You are here
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When you wish to migrate your data away from Dana Hall’s Google services you can utilize a service called “Google Takeout”. Takeout delivers your data in a format that you will be able to use either in a personal Google account, or many other services that provide import options for these common formats.

Continue reading Saving copies of your Google Data

Recommended Browsers

The goal of this guide is to provide a list of supported or recommended browsers for specific websites or web applications. Often times there will be a website that only works with Google Chrome or Firefox.

  • Lifesize Cloud
    • Mac OS X – Only works with Google Chrome
    • Windows – Internet Explorer (10.0+) or Google Chrome
  • Schoology
    • Mac OS X – Google Chrome, Safari, Firefox
    • Windows  – Google Chrome, Internet Explorer (10.0+), Firefox
  • Gmail
    • Mac OS X – Google Chrome, Safari, Firefox
    • Windows – Google Chrome, Internet Explorer (10.0+), Firefox
  • Google Apps
    • Mac OS X – Google Chrome, Safari, Firefox
    • Windows – Google Chrome, Internet Explorer (10.0+), Firefox

Dana Tech Glossary

  • Backup – This is the act of creating a full duplicate of everything on your device including settings, photos, apps, etc. You can backup an iOS device to iTunes by plugging your device into either a Mac or Windows computer that has iTunes installed on it. You can also backup an iOS device to iCloud by navigating to the iCloud settings on the device itself and turning on backup. This also requires having enough space in iCloud. iCloud is the recommended way for backup because it will do it automatically for you every day. To backup a Mac computer you can use Time Machine, which is included with the computer. This requires an external hard drive to copy information to. iCloud and iTunes Backup – Apple Knowledge Base

 

  • iCloud – This is the term used by Apple to  describe it’s collection of services that sync content between Apple devices. iCloud includes back up, photo sharing, contacts & calendar syncing, etc. Essentially iCloud is the intermediary between all of your devices that makes sure you have the content you need regardless of what device you are currently using. This does require an internet connection to sync content from device to device and you have the ability to specify what information you want synced. Example: You have personal photos on your phone that you don’t want to share with your iPad, but you want to share notes from the Notes app between both devices. You can disable photos and enable Notes in the iCloud settings. iCloud Resources – Apple Knowledge Base

 

  • iCloud Photo Library – This is a newer feature of iCloud that was released with iOS 8. The iCloud Photo Library offers iPhone, iPad and Mac users to store their entire photo library in iCloud. This can often require purchasing more iCloud storage depending upon the number of photos in your library. You have the ability to ‘Download and Keep Originals’ (best quality) of the photos locally on your device or you can set it to ‘Optimize iPad Storage’ (recommended) which will keep the photos in iCloud. It will download some often viewed photos and as you open photos they are downloaded. iCloud Photo Library – Apple Knowledge Base

 

  • Photo Sharing – This is a feature of iCloud that allows Apple users to share and comment on a collection of photos with other Apple users. This allows you to organize a group of photos into an album on an iPhone, iPad or Mac that you can then share with friends or family member who also has an Apple device. You will need an e-mail address or phone number of the person you want to share with. You can allow ‘subscribers’ of this shared album to comment on photos and add their own photos. iCloud Photo Sharing – Apple Knowledge Base

 

  • Photo Stream – This is a service that is part of iCloud that will automatically sync the last 30 days of photos or up to 1000 photos between your devices. Photo stream is not a permanent storage for your photos. When you take a picture on an iPhone or iPad it is always saved to your Camera Roll and then Photo Stream will keep a copy that you can access another iOS device of Mac. iPhoto and the new Apple Photos app will automatically import and permanently save those photos on the computer. Photo Stream – Apple Knowledge Base

 

  • Syncing – This is the concept that the same piece of content is the same on multiple devices. Example: You have an iPad and a Mac both running the latest versions of iOS and Mac OS X. Create a document in the Pages app on your iPad and if you have iCloud Drive enabled on both devices your Pages document will be synced to your Mac. If you Make a change on the same document on your Mac, those changes will show up on your iPad. Syncing can apply to many other types of content including photos, calendars, contacts, etc.