Category Archives: Community Resources

Help Desk email replies sorted to “Promotions”

Bah! Very annoying.

All is not lost! Help is still available.

You have TWO options:

1. Disable Inbox “smart” sorting.

Click on the “Gear” at the top-right of your gmail window, select “Configure inbox”. Uncheck all checkmarks and click “OK”. All mail will be listed together.

2. Teach “smart” sorting which messages should go into “Primary”. (follow these steps…)

Move message context

1. Click on the pesky (but useful!) “Promotions” tab.

2. Find the message you were missing from Help Desk.

3. Click and drag the message over to the “Primary” tab.

(one more step!)

Verify change for future messages

When you see this little pop up, click “Yes” to have future messages from Help Desk go automatically to “Primary”.


Both the message you just received (1) AND future replies (2) from Help Desk (or any member of our team replying though Help Desk) will show up properly in the “Primary” inbox.

Phishing – May 2017

Dana Hall Community,

From Google reports, approximately 1 million Google accounts were affected by yesterday’s phishing attack (~ .1% of their 1 billion users!!!)

Below you’ll find information on what you can do to secure any of your Google accounts including your Dana Hall Google Apps account.

Each user has the ability to run a security health check. This security check is only available to each user/owner of that account. Because of this exclusivity, the Technology Department is unable to run a security check on a user’s account for them.

This check must be done by each user themselves.

To run the Google Security Checkup:
  • Perform a search in Google with the following keywords, “google account security check”
  • Choose the Security Checkup – My Account – Google link as shown above
  • Proceed through the various sections of the checkup. Click Done or Looks Good at the end of each sub-section.
  • The last section is important to review…
  • In this section you’ll see many applications whose access to your Google Apps account was approved by you since your first access to the account.
  • Browse this list, and remove any app you do not want to have access any longer
  • Click Done, and return to the My Account page
Understanding the phishing attack…
The malicious application that was being sent around was called, Google Docs, and had no affiliation with Google whatsoever. Within an hour of the start of the attack, Google was able to deactivate and remove this application automatically from all Google user accounts. This application would have shown up in the last section as an “Approved Application.”
Again, Google removed this application for all it’s users automatically.

Connecting to Dana Hall WiFi on an iOS Device

This will walk you through the process to connect with an iOS device to the WiFi network on campus using your Google Apps account .

Open Settings


Tap settings from the home screen of your iPad.

Navigate to Wi-Fi menu


(1) Tap Wi-Fi on the left side to bring up the list of available networks on the right side
(2) Tap “DHS Campus Wireless”

Login using Google Apps account


After selecting the “DHS Campus Wireless” network you will see a pop-up window asking for a username and passwword.
Enter your Google Apps username and password, which is the same login for GMail.

Accept the Certificate


Tap Accept when you see the certificate pop-up.



If you see (1) the WiFi symbol on the top left corner and (2) “DHS Campus Wireless” listed on the top of the network list then you have connected to the network! Success!

Click here for instructions on how to connect with a Mac

How to Uninstall Mackeeper

MacKeeper is a program which often appears as part of “scareware” ads.  These ads are designed to trick individuals into downloading potentially malicious software.  Scareware ads typically generate pop-up windows that resemble computer system-generated messages indicating the computer is infected with counterfeit antivirus and antispyware software or a first aid utility software.  We would highly recommend you remove MacKeeper from your machine.

One of the best anti-malware software tools available that Dana Hall recommends is Malware Bytes. Download a free Mac OSX version from here.


Courtesy of Malwarebytes

Schoology Gradebook Improvements

Tomorrow Schoology will be releasing many new and welcome updates to the gradebook. Some of the new features include:

  • New options for grade column sorting
  • A new and improved design for the gradebook panel
  • More visible incomplete and exemption labels
  • Completely new view menu
  • Shortcut to view individual student submissions

Read Schoology’s blogpost for more information and screenshots that show examples of some of the changes.

Schoology was also kind enough to prepare a detailed step-by-step guide explaining how to work with many of these new features. There’s also more screenshots that provide a good idea of what the new gradebook will look like.

Saving copies of your Google Data

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Step 2 of 3 – You are here
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When you wish to migrate your data away from Dana Hall’s Google services you can utilize a service called “Google Takeout”. Takeout delivers your data in a format that you will be able to use either in a personal Google account, or many other services that provide import options for these common formats.

Continue reading Saving copies of your Google Data